Complaint centre

General information:

• After submitting your case through the Retino portal, please communicate with us regarding your case exclusively via this platform. This will ensure the fastest and most efficient resolution of your request.
• Always send the gun with the battery disconnected!
• Always unload the gun (do not leave the BB in the chamber).
• Always send the gun well packed and sealed to prevent damage in transit.
• Always include the battery, the magazine(s) you are using the gun with, otherwise the gun cannot be guaranteed to function properly, in which case it will not be covered by a service order claim.
• If it is a product from the clothing, gear or footwear line - always clean the item thoroughly! Soiled goods cannot be accepted for warranty!
• Please send the goods in well secured packaging (original) to avoid damage in transit.
• In case of out-of-warranty service, a charge of CZK 750 per hour of service technician is made.